The Company
Merivale, a leading hospitality empire in Australia, was founded by the Hemmes family over 60 years ago. Initially, it was a fashion house that played a significant role in Sydney's cultural scene during the swinging sixties. With its creative flair, Merivale transformed into one of the largest and most renowned hospitality groups in Australia.
The Role
We are seeking an Assistant Manager to join our Reservations department. This team is responsible for guest services, reservations, and general inquiries. The successful candidate will lead a team, driving a positive team culture, handling high volumes of phone and email inquiries, building relationships with venue managers, and managing rapport with guests to exceed their expectations.
Key Responsibilities
* Manage the day-to-day operations of the team
* Empower team members to make decisions for optimal guest and venue experience
* Roster the team within budget parameters and monitor casual labor force
* Work with the Reservations Manager to define KPIs for direct reports and team members while monitoring progress
* Align with the Reservations management team to promote teamwork, cross-training, and efficiencies across the wider Reservations team
* Take calls, emails, and web chats during peak periods
* Motivate the team to achieve daily, monthly, and yearly KPIs
Requirements
* A background in hospitality management
* Experience in leading a team and ability to drive and support a team in reaching team goals and KPIs
* Exceptional communication skills, both written and verbal, demonstrated attention to detail, and ability to multi-task
* Outgoing and proactive with a passion and energy in work, calm, polite, and guest-focused
* Experience using Hospitality booking systems (Ideally Sevenrooms)
The Reward
This role offers a competitive salary, paid parental leave, flexible return to work support, amazing discounts at 90+ venues, career development opportunities through supported technology education tools and programs, employee assistance program, employee referral program, and free lunch in venue each day.