On-site | Permanent Part-TimeAbout UsWestern Private Hospital (WPH) is a boutique private hospital servicing the West of Melbourne with the provision of acute services, which has 62 inpatient beds.WPH's facilities include four Operating Theatres, CSSD, Day Stay Unit, Day Oncology Unit, Eleanor Overnight Ward for CCU, HDU & Surgical patients, Cardiac Catheter Laboratory, Specialist Consulting Suites, Nuclear Medicine Department, and supported by pathology, pharmacy, radiology, and radiation therapy services.About the Role/sWe are seeking highly motivated and experienced customer service-focused individuals to join our hospital patient administration services team.
You may be working across the following functions in the hospital as required:Theatre Bookings / ClerkReception (Admissions/Discharges)Pre-Admissions SupportCardiac Bookings / Ward ClerkDuties and responsibilities will vary according to the role and will include (but are not limited to):Theatre BookingsEnter all surgical theatre bookings into WebPAS – working closely with clinical staff to ensure accuracy of the bookings to the Theatre Module to assist with planning.Coordination of timely surgical lists; liaising with Doctors and their Practice Managers / Secretaries, and the administration and pre-admission team.Supporting the pre-admissions process through processing of patients prior to admission to hospital including registering patients into WebPAS and scheduling of patient attendance, data entry of MBS item numbers performed, and prosthesis used.Shift times – 8am-4pm and 9am-5pm.Reception (Admissions/Discharges)Answering all incoming calls to the main hospital switchboard.Greeting all customers, visitors, and patients that present at the reception desk.Admitting and discharging patients.Processing payments and banking.Scheduling and fund checking oncology patients.Pre-admitting and completing an estimate of fees and fund check for all 'add-on' patients for admission afterhours or the next day.Compilation and management of patient admission papers & clinical notes.Shift times – 5.30am-1.30pm and 10am-6pm.Pre-Admissions SupportEnsuring all patients' details are entered accurately into the patient management system before admission, preparing patient histories ensuring all relevant paperwork, ID sheets, and labels are included.Shift times – 7am-3pm.Cardiac Bookings / Ward ClerkMeeting and greeting patients, staff, doctors, and all visitors in a professional and courteous manner as the first point of call for anyone arriving at the Marion Ward.Providing pre-admission, admission, and discharge services.Processing timely cardiac bookings and billings for the Cardiac Catheter Laboratory.Ensuring smooth preparation of cardiac lists including cancellations/additions; liaising with Doctors and their Practice Managers / Secretaries, and the administration and pre-admission / hospital access team.Data entry of MBS item numbers performed and prosthesis billings sheets.Medical record management including compiling, filing of discharged patients' notes and follow-up of outstanding medication charts and discharge summaries.Shift times – 7am-3pm and 8am-4pm.We have multiple permanent part-time positions available to fulfill these roles, and the successful candidates must be flexible and available to work the varying shift times as part of a rotating roster across Monday to Friday.Working a minimum of 3 days and up to 5 days a week to support leave coverage and increases in activity.About YouTo succeed in this role, you will require a high degree of initiative, self-management, attention to detail, and tact to deal with a range of functions and tasks.
You will have the ability to work collaboratively and cooperatively in a team environment while building and maintaining positive relationships and strong communication networks with all staff, patients, health funds, doctor's secretaries, Visiting Medical Officers, and all other customers.Selection CriteriaExperience in a healthcare setting working in a similar role (private hospital experience preferred).Understanding of medical terminology, private health fund contracts including eligibility checks and patient informed financial consent and MBS item numbers.Previous experience in a theatre bookings role will be highly regarded.Experienced in the use of patient management systems (WebPAS advantageous).Demonstrated excellence in customer service with outstanding interpersonal and communication skills.Strong MS Office skills using Word, Excel, Outlook, including monitoring multiple emails.Meticulous attention to detail when handling patient data with high levels of accuracy.Must be a team player, self-directed and motivated with highly developed time management and organisational skills and the ability to prioritise tasks, be responsive and meet deadlines in a busy, changing, and demanding environment.Some benefits of working at WPH include:Fantastic people and inclusive workplace culture with supportive management.Competitive rates with incremental salary increases as you gain experience + yearly EA increases.No weekend or public holiday work + enjoy 2 weeks off during our Xmas/New Year close down period.Close proximity to public transport and subsidised car parking.Access to a range of health & well-being initiatives, staff discounts and benefits including access to confidential counselling services through our EAP for personal and professional support; discounts for physiotherapy/massage services & discounted rates for care in our hospital.Up to 14 weeks of Parental Leave to support eligible new parents.Everyone who joins Western Private Hospital:Must be vaccinated against COVID-19, have yearly Influenza, and provide proof of immunisation against, or immunity to, infectious diseases as required per the Health Services Act 1988 (Vic) – NOTE: for this role immunisation requirements associated with Risk Category C (minimal patient contact).Must provide a National Police Check conducted within the previous 6 months and evidence of Australian Residency / Full Working Rights (No Sponsorship available).For more information about WPH please visit our website at www.westernprivatehospital.com.auAPPLICATIONS CLOSING DATE: 21st April 2025 (or earlier if positions are filled)Interested?
… then apply now –Submit your application via ****** applications must include the following information so we can assess your suitability: your current CV / Resume AND a covering letter (maximum of one page) detailing your reasons for applying for this position; and why your skills, experience, and personal qualities make you the best person for the role; and confirming your availability to work the various shift times.WPH is committed to a diverse and inclusive workplace and to ensuring a safe environment for children and young people.
We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTQIA+ community and people with disability to apply.NOTE:Interviews will be undertaken as suitable candidates are identified, so early applications are encouraged.Only successful applicants shortlisted for interviews will be contacted.We will not accept unsolicited CVs from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
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