About the Role
This role is an urgent requirement from one our our large retail clients and is open to candidates nationwide.
About the Company
* First point of contact for concerns from business users, external agencies, and asset consumers relating to technical issues with the platform
* Coordinate with Adobe support for product related issues and outages
* Review initial information provided in ticket, screen, triage and assign to proper owner.
* Trouble-shoot/reproduce/qualify and resolve cases.
* Provides resolution results within established Service Level Agreement Guidelines
* Lead and coordinate change release process for code deployment to production
* Maintain CI/CD deployment pipeline with Azure DevOps and Adobe Cloud Manager
* Work with Adobe support in configuring required monitoring and alerting as per Coles’ needs
Requirements
* Ability to independently make effective decisions and to respond quickly and accurately as issues arise
* Excellent interpersonal skills with the ability to establish and maintain relationships at all organizational levels
* Well-organized, flexible, and able to work under pressure
* Experience with Azure Cloud and Azure Storage Solutions.
* Experience with Azure DevOps and Adobe Cloud Manager for CI/CD
* Cloud-native technologies (Docker/Kubernetes)
* APM and Log monitoring tools - New Relic/Splunk