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West Sector: Technology
Job Summary
•Global Brand - Premium products
•Blacktown surrounds- Impressive workspace w/ Parking
•Opportunity for career growth and development
Job Description
About Your New Employer:
West Technology has partnered with a global company that is a household brand known for its large range of premium products within the consumer electronics space.
About Your New Role:
This is an opportunity for a motivated Level 1 Helpdesk Officer to join the team. This person will be responsible for administrative duties with the primary objective to act as the first point of contact for internal customers.
Key Responsibilities:
1. Act as the first point of contact for internal customer support
2. Log support requests
3. Ensure SLAs are being met
4. Resolve tickets at the first point of contact where possible
5. Escalate issues to appropriate team members
About You:
1. Hold a qualification in technology or be close to finalizing it.
2. Demonstrate an understanding of Windows servers and infrastructure.
3. Have some relevant work experience within the IT sector, which could include 6-12 months of work experience performed as part of your studies.
4. Possess a 'Can Do' attitude and eagerness to learn and develop your skills.
5. Exhibit excellent problem-solving skills coupled with a customer-centric attitude.
Eligibility:
To be considered, you must be an Australian or New Zealand citizen or an Australian PR holder. Unfortunately, holders of any other visa will not be considered, regardless of working rights.
What's in it for You?
6. Global Brand in consumer electronics - Great name for the CV!
7. Opportunity to develop and grow within a great company
8. Modern offices with on-site parking provided
9. Great staff culture
10. Exposure to an enterprise-level tech stack
11. Located in the Blacktown surrounds - Work closer to home!
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