As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests.
We are seeking a skilled Guest Experience Expert to join our Front Office team, supporting operational tasks and delivering exceptional guest experiences.
Key Responsibilities
* Operate the telephone switchboard and respond to all guest enquiries, exceeding expectations with each interaction.
* Assist with verifying and adjusting billing for guests, ensuring attention to detail and following up on guest questions and requests.
* Build and strengthen relationships with existing and new guests, collaborating with other departments to deliver legendary service.
* Complete reservation administration tasks and provide general support to the team, making and updating room reservations as needed.
* Assign rooms according to guest requests and preferences whenever possible, supporting Rooms Division operations when required.
About You:
* Experience with OPERA property management system or similar is essential.
* Relevant experience in a similar role is required.
* Working rights in Australia are necessary.
* You must be enthusiastic about career growth and self-motivated in a fast-paced environment.
* Strong written and verbal communication skills are required.
Our Benefits Include:
* Exclusive staff discounts on food and beverage and hotel rooms within the Marriott International group.
* Flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
* Internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group.
* Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
* Employee Referral Incentives and get paid for working with your friend.
At The Ritz-Carlton, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture, committed to non-discrimination on any protected basis.