Ignite are looking to hear from experienced Service Desk Analysts and Desktop Support Technicians for one of our government clients.
Location: Canberra (Interstate applicants will be considered)
Duration: ASAP until March 2024 with extension possibilities.
Citizenship Requirements: Must be Australian Citizen - A minimum baseline clearance is mandatory
Desktop Support Technician x15 :
Reference Number: 369921
Responsibilities:
1. Incident management & request fulfillment for the client's end user devices.
2. Manage queues via cutting-edge service management tool.
3. Windows OS & Office 365 admin with troubleshooting prowess.
4. Provide face-to-face user support including VIP staff.
5. Contribute to Knowledge Base development.
6. Collaborate with Tier 1 & 3 teams for comprehensive solutions.
7. Enhance departmental productivity through videoconferencing support.
Required Skills and Experience:
8. Excellent verbal & written communication.
9. Team player with rapid learning abilities.
10. Committed to personal and career growth.
11. Customer service enthusiast.
12. Sharp problem-solving & attention to detail.
13. Master multitasker with priority management.
Service Desk Analyst x4:
Reference Number: 369922
Responsibilities:
14. Handle incidents & requests via phone, email & ticketing.
15. Master queue management using cutting-edge tools.
16. Gain expertise in Win 10 & O365 admin.
17. Provide basic user training & application support.
18. Contribute to Knowledge Base development.
19. Problem-solve & escalate effectively to Tier 2/3.
20. Enjoy a variety of tasks directed by the client.
Required Skills and Experiences:
21. Strong communication, written & verbal.
22. Team player with quick adaptability.
23. Thrive on learning and self-development.
24. Customer service enthusiast.
25. Sharp troubleshooting & attention to detail.
26. Skilled multitasker with priority management.
If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537.
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