More than a career, it's about more opportunity and focus on you.Bring your ideas, energy, and hunger for growth to NAB and you'll be recognised and rewarded for your contribution. You'll have our support to excel for customers, deliver positive change for communities and grow your career as a Branch Manager.The Role:NAB is seeking a banking community leader as a Branch Manager in our Pakenham retail branch. As a key representative of NAB, you will build strong relationships with customers and business owners, partner with local businesses to meet their banking needs and participate in community initiatives to increase awareness of NAB's products and services.Every day is different in our branches. You will provide great customer service, leadership and develop your career path within NAB in a diverse team environment.What Your Day Will Look Like:Oversee the overall performance of your branch through coaching and mentoring, leadership, and direction.Drive sales activity to achieve business objectives by identifying cross-sale opportunities.Deliver a brilliant, consistent, and engaging customer experience; ensuring everyone understands the importance of delivering this every time.Ensure NAB standards, procedures, and systems are upheld across the branch.Manage performance and strategic development of the branch and its relationship with the wider Retail division.What We're Looking For:Proven management experience with the ability to inspire and influence others.A passion for delivering an amazing customer experience and commitment to quality.Ability to work collaboratively as a team and resilience, self-motivation and energy to create a signature customer experience.Attention to detail to ensure transactions are completed efficiently and accurately.An appreciation for inclusion and the diversity of our customers.More Focus on You:New Branch Managers receive tailored onboarding and training. As a reward for your success, we offer a base salary and career-growth opportunities.A Diverse and Inclusive Workplace:We value our people and have built a culture of equity and respect where everyone feels valued and appreciated. In partnership with Employee Resource Groups, we foster an inclusive environment celebrating unique backgrounds and identities.For details on the recruitment process and accessibility, visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, contact the NAB Careers team via the Careers page or other contact options listed.