Care is our passion. People are our business. Excellence is our standard. Growth is our ambition.Desirable Coastal / Country LivingCollaboration with like-minded professionals across a multi-disciplinary teamProfessional Development OpportunitiesYour new role as the Administration & Practice ManagerAs our Administration & Practice Manager, you will be at the heart of our operations, ensuring smooth and efficient administrative processes. Reporting to the Finance Manager, you will lead a dedicated administration team and play a pivotal role in:Overseeing daily administrative operations to ensure efficiency and accuracyDeveloping and implementing streamlined processes and systemsCoordinating with multiple departments to ensure seamless communication and collaborationMentoring and inspiring to a positive culture in your team to achieve excellenceOverseeing administrative functions ensuring efficient operations to support the objectives, fostering strong relationships to optimise cohesive services across the hospital and specialist centres in our region.Effectively managing and coordinating the functions and staff of the facility’s administration support services and specialist centre incorporating reception, bookings and pre-admission/admission, switchboard operator, theatre/ward clerks and Visiting Medical Officers consulting rooms staff.Ensuring the management, development and implementation of policies and procedures for admission and discharge administration functions.About you:We’re looking for someone who:Brings proven experience in Administration & Practice Management or a related fieldThrives in a leadership role and excels at building strong, positive motivated teamsValues integrity, professionalism and a proactive approach to challengesHas knowledge in financial accountability for staff work hours and managing expensesUnderstands Health Services and has practical experience in Health Funds and Medicare transactionsKey Accountabilities:Supervise and coordinate admission and discharge administration functions to ensure compliance with the revenue cycle.Utilise and implement Clerical Pathway to monitor work processes conducting monthly reviews to determine monthly reports and relevant action plans to present to the Hospital Executive.Maintain confidentiality on all issues relating to patients, staff and the organisation.Participate in ACHS accreditation process and develop policies and protocols relevant to the accreditation process incorporating any relevant National Clinical Care Standard.Ensure that correct patient health insurance details are obtained and patients are provided with informed financial consent prior to admission. Monitoring the collection of patients out of pocket expenses and sundries prior to patient discharge.Continuous evaluation and development of up-to-date process in line with IT changes, and developments at each Mid North Coast Hospital site.Act as a role model and an expert in administrative services and develop a culture of cohesive work practices across our Mid North Coast hospitals. Act as an advisor and resource person to all staff regarding relevant issues relating to customer service.Foster a positive, productive culture within the framework of the Healthe Care values.Actively participate in committees, in-service training and performance improvement activities including staff performance appraisal systems at all Mid North Coast Hospital sites.Ensure collation of daily Key Performance Indicator (KPI’s) monitoring and staffing levels in accordance with agreed benchmarks and targets and report any discrepancies to Hospital Executive as required.Ensure the timely resolution or management of patient/staff complaints and other incidents.Manage and analyse department monthly ongoing incidents and complaints formulating action plans to reduce reoccurrence and improve departmental processes and patient outcomes.Review and develop relevant policies and clinical guidelines in conjunction with the Risk and Quality Manager that align with the National Standards.Train/mentor administration staff to ensure appropriate succession planning and continuity of revenue cycle procedures.Identify and mitigate risks related to administrative operations, including data security, compliance and business continuity planning.Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of administrative services and drive continuous improvement initiatives whilst maintaining consistency of practices across the facilities.Required Experience and Qualifications:Prior experience in administrative management or related role, preferably in a multi-site environmentStrong leadership skills with the ability to motivate and develop teamsProficiency in Microsoft Office Suite and Clerical Pathway with developed analytical and conceptual skills in the interpretation and application of information management relevant to the industry.Demonstrated experience and ability to provide leadership at a senior management level involved in strategic/operational planning and financial/cost centre management and policy formulation within a service environment.Demonstrated knowledge and capacity to assess, plan and implement contemporary Human Resource Management practices.Demonstrated knowledge and application of WH&S (inclusive of Infection Control) and Risk Management principles including relevant legislation.Demonstrated knowledge and application of customer service principles and methodology.Highly developed communication, negotiation, analytical and conceptual skills including interpersonal written presentation.Demonstrated commitment to ongoing professional development, relevant to position, of self and others ensuring performance meets current industry standards and trends.Experience in financial management, analysis and planning.Business development and relationship building skills.Desired Experience and Qualifications:Knowledge of health funds and Medicare billing and their requirements for a hospital and Doctor’s outpatient practice.Knowledge of Privacy Legislation and principles.Sound knowledge and understanding of the Mission, Values and Objectives of all Mid North Coast Hospitals. Demonstrates a commitment to promote and incorporate these into clinical practice.Understanding of contemporary private hospital issues.Tertiary qualification in business or relevant.Who we are:We’re about Real People and Extraordinary Care!Mayo Private Hospital is located on the NSW Mid North Coast, providing medical and surgical services to the Manning Valley and Barrington Coast communities. With an enviable country lifestyle, the area boasts extraordinary natural landscapes including lakes, rivers and beaches.As part of a positive, close-knit team, you will be supported by an engaged and experienced management team, with ongoing education and professional development, and the opportunity to work across Mayo Private or at our neighbouring Forster Private Hospital.Mayo Private Hospital is a key facility within the Healthe Care Group. We are a private healthcare provider of choice, driving innovation and clinical best practice to the services we provide.As part of the Healthe Care team, you can expect:Collaboration with like-minded professionals across a multi-disciplinary teamWellbeing programs including fitness passport and discounted private health insuranceGrow with us - commitment to career development, ongoing training and development
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