RACV Head Office Melbourne | Hybrid Opportunity 12-month Fixed Term Contract | Full Time Discount on RACV Products | Competitive Salary You'll be part of a workplace where you feel you belong Our Mobility Department helps Victorians get around conveniently, affordably, sustainably, and safely. We do this by offering innovative products that support emerging and future mobility and transport needs such as the award winning Arevo journey planning app, RACV Bike Assist and RACV Drive School. About the Opportunity Reporting to the General Manager Mobility, you will play a key leadership role within the Mobility team, with responsibility for leading the Arevo app product and growth strategy. You will develop and implement innovative plans to grow the Arevo app and RACV membership by providing great in-app user experiences and cross-selling relevant RACV products to app users. The Arevo app has more than 400,000 downloads driven by market leading features including Fuel Finder, Bike Map, Parking Map, PT Journey Planning and Offers. Come along for a new journey You will play a key role defining and enabling the delivery of Arevo product strategy, ensuring an excellent user experience with positive user engagement. Other responsibilities will include: Lead development of the Arevo app product roadmap that realises Arevo's vision and objectives and ensures amazing customer experiences that solve real customer problems and overall product success. Use strategic thinking, metrics, and data to inform prioritisation, judgement & decision making. Draw on strong collaboration skills to seek inputs from Marketing, Developers, Product Delivery, and other relevant stakeholders to generate ideas and prioritise in line with the strategic objectives. Lead programs of work to identify marketing and technology enablers to improve Arevo user engagement. Work with the team, relevant RACV departments, service providers and industry experts to define requirements, identify options and costs, make recommendations, and formulate business cases where appropriate. Consider how this may need to support or integrate with RACV systems. Oversee User Experience design and conversion campaign design work, applying human centred design principles, including leadership of two direct reports. Navigate the broader organisation to effectively deliver products, features, and campaigns, in a way that benefits Arevo and RACV brand, customers and members. Propose and support new initiatives, products and services that align with the Mobility purpose. Play a key role in building and continuously improving the Arevo team capabilities, processes, and culture, with the aim of creating a high performing and supportive team and a great place to work. Who we're looking for and what you'll bring Thrive in an environment where people are at the heart of everything. You'll come with: Tertiary qualifications in relevant disciple such as commerce, economics, marketing, or product. MBA and/or appropriate product certifications or post-grad qualifications is a plus. Extensive experience in successfully working cross-functionally with various teams, managing initiatives at scale and delivering results. 10+ years of overall business experience preferably including areas of product management, product development, growth, marketing, and/or strategy. Experience with digital product, and ideally apps. Proven ability to execute programs of work, managing multiple work streams, dependencies, stakeholders, and barriers, to ensure work is delivered. Ability to operate in a fast-paced and changing environment, and to make sound and quick decisions to adjust pathways when needed and deliver results quickly. Understanding of Mobility and Transport industry. Experience working in an intrapreneurial or innovation role. Product development and delivery knowledge. There's so much on offer when you join RACV with benefits including Our flexible and informal work environment which helps bring balance between work and home. Generous discounts on home and car insurance policies and RACV roadside care. Great discounts across all RACV resorts. Discounts from corporate partners that are updated monthly. Our difference At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Application Process You can learn more about the RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Submit your CV via the link below. Note for Recruitment Agencies/Search Firms We do not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees and/or will not be held liable for any privacy or data breaches related to unsolicited resumes/applications/candidate profiles. How to apply: Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application
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