Job Title: Technical Solutions Specialist – Payments & LoyaltyLocation: Sydney (Travel as required)Employment Type: Full-timeHello Clever is transforming the payments industry in Australia by providing real-time payment and loyalty solutions for both eCommerce and instore businesses.
Our technology-driven platform enables seamless real-time transactions, boosts customer engagement, and drives business growth.
As we scale, we are looking for a Technical Solutions Specialist to bridge the gap between sales and technology, delivering solutions that meet the unique needs of our customers.The RoleAs a Technical Solutions Specialist, you will work closely with both the sales and technical teams to design and deliver custom payment and loyalty solutions for Hello Clever's merchants.
You will become an expert in all aspects of Hello Clever's technology, helping businesses understand how our solutions integrate with their existing systems.
This role is ideal for someone with technical knowledge and a sales-driven mindset, who enjoys problem-solving and working with customers to create compelling solutions.Key ResponsibilitiesSolution Design: Work with sales and technical teams to define and present tailored payment and loyalty solutions to potential merchants.Technical Expertise: Develop a deep understanding of Hello Clever's technology, APIs, and integrations to support customer onboarding.Customer Consultation: Engage directly with merchants to understand their business needs and recommend the best solutions.Sales Support: Assist the sales team with product demonstrations, technical presentations, and pre-sales discussions.Integration Guidance: Work with merchants' technical teams to ensure smooth integration of Hello Clever's payment and loyalty solutions.Market & Product Feedback: Gather insights from merchants and relay feedback to the product team to enhance our offerings.Collaboration: Act as a key link between sales, product, and engineering teams to ensure customer success.About YouExperience: 3-5 years in a technical sales, solutions consulting, or pre-sales engineering role, preferably in fintech, payments, SaaS, or eCommerce.Technical Knowledge: Understanding of APIs, payment gateways, POS systems, and eCommerce platforms.Sales Mindset: Ability to translate complex technical concepts into clear, compelling business solutions.Problem-Solving Skills: Strong analytical thinking to design and recommend solutions that meet customer needs.Communication Skills: Excellent presentation and interpersonal skills to engage both technical and non-technical stakeholders.Self-Starter: Proactive, able to work independently, and thrive in a fast-paced startup environment.Bonus: Experience with real-time payments (PayTo, PayID), loyalty programs, or integrations with platforms like Shopify, WooCommerce, and POS systems.Why Join Us?Innovative Fintech: Work at the forefront of real-time payments and digital loyalty solutions.Exciting Growth: Be part of a rapidly growing team with opportunities for career advancement.Competitive Package: Attractive salary + commission + potential equity options.Collaborative Culture: Work alongside passionate, high-performing professionals in an exciting startup environment.How to ApplyWe like to keep things simple, but we also want to make sure this is the right fit for both of us.
Here's what to expect:Virtual Chat: A casual video call to get to know you, your experience, and what makes you tick.Meet the Team: An in-person catch-up at our office to see if we vibe and chat about how you'd make this role your own.Show Us Your Thinking: A short presentation where you'll bring some ideas to life (nothing scary, we promise).If you have a passion for payments technology and a knack for solving customer challenges, we'd love to hear from you!
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