Account Manager - Colorants & Chemical Dispersions
Your new company
Our client is the global leader in colorant technology solutions, specializing in chemical and pigment dispersions for architectural coatings, industrial coatings, and thermoset composites. With over 80 years of expertise, they offer an extensive portfolio of more than 200 product lines and 7,000 products, serving customers on six continents.
They have built a strong reputation in specialty colorants and chemical dispersions, continuously innovating to meet the evolving needs of the market. Their advanced coloring systems and precision dispersions ensure superior performance and reliability, optimizing coating formulations for consistent coloration, improved application properties, and enhanced durability. Their cutting-edge pigment dispersions and technologies are crafted to meet the highest standards of quality and environmental sustainability, catering to the increasing demand for eco-friendly and high-performance coating solutions.
With an office in South-East Melbourne, Australia, their mission is to bring color, performance, and vibrancy to a wide range of products across various markets. Their advanced technical and custom manufacturing capabilities allow them to meet complex and demanding requirements. They are known for their personalized service, technical expertise, and unwavering commitment, which their customers have come to trust and rely on.
Your new role
The primary objective of this position is to develop new business opportunities and maintain existing customer accounts, agents, and distributors. The role involves actively selling and promoting products within the Australian and New Zealand markets. A key focus will be on cultivating strong relationships and driving business growth in alignment with the company's profitability goals. The Account Manager will be jointly responsible for developing, planning, and implementing the commercial strategy for Australia and New Zealand, ensuring it supports the overall business objectives and budgetary targets. This role requires a proactive approach to achieving sales targets and fostering long-term customer loyalty.
Key duties include:
* Maintain an effective customer call program with a regular schedule to ensure ongoing satisfaction.
* Collaborate with the Commercial Director to set regional prices, ensuring sales and margin growth in line with company objectives.
* Timely reporting of market information, including competitor activities.
* Attend and participate in local and overseas meetings and training sessions, either in person or via Teams.
* Efficiently handle customer complaints and manage all requested samples.
* Continuously enhance the company's presence in Australia and New Zealand at all customer levels.
* Ensure all customer requests for technical assistance are processed and managed effectively.
* Write comprehensive reports for all customer and distributor visits.
* Provide customers with product application and technical assistance as needed.
* Regularly gather and provide customer forecasts to the business.
What you'll need to succeed
* Bachelor's Degree in Science or Engineering (preferably Chemistry or a related field). Additional qualifications in sales, business, marketing, or related fields are advantageous but not mandatory.
* Proven experience in a similar sales or business development role.
* Ability to anticipate customer needs and develop effective solutions.
* Strong interviewing and information-gathering skills, with the ability to organize and interpret diverse information.
* Demonstrable track record in sales and business development, with high-level negotiation skills.
* Communication and Influence: Ability to communicate and influence effectively at all levels, both internally and externally.
* Self-motivated and self-directed, with a proactive approach to tasks.
* Team-oriented with an outgoing, positive personality and superior problem-solving skills.
* Knowledge of the local market is highly desirable.
* Experience in strategic planning and business development.
* Ability to analyze financial data and interpret basic financial reports, statements, and forecasts.
* Exceptional preparation, follow-through, and organizational skills.
Due to the requirements of this role, you must have Australian Citizenship or Permanent Residency, as well as a valid Driver's Licence.
What you'll get in return
* Attractive base salary, commensurate with skills and experience.
* Superannuation benefits and 17.5% leave loading.
* Bonus based on personal and company achievements.
* Fully maintained company vehicle.
* Provision of essential tools such as a phone and laptop.
* A professional and flexible workplace that offers opportunities for career progression, learning, and development.
* While this position is highly autonomous, the company fosters a collaborative and collegiate working culture, ensuring support from colleagues and management.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Gerard Murphy on 0421 993 289 or gerard.murphy@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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