Who are we?Managed Solutions is a business technology provider with around 50 staff based in Ipswich and with an office in Taringa. We have been providing customer-focused technology solutions and managed services to clients across a range of verticals in the medium to enterprise market segment for over 20 years. We are a friendly and focused team working in a very adaptable and cooperative environment with great coffee, breakfast and lunch served daily! All we need now is for you to contribute your technical know-how, cooperative personality, and commitment to getting things done.Recent positive feedback from our employees - We could have made this up, but it's honest feedback! The career progression and career planning are great. There is a clear path and incremental progress is good.There is lots of opportunity and exposure to new technical products.A great place to work!Good people!We have each other's backs; we all encourage and support each other, and it's great! Our Mission:To enable us to grow and prosper individually as professionals, providing excellent service as trusted advisers to our clients, while working with the best group of people in the best workplace. What's happening?We have an excellent opportunity for an experienced and motivated IT professional with great communication skills to join our awesome IT Support Team.The permanent role is based initially in our Ipswich office or, in the longer term, our Taringa office in Brisbane if preferred, and will require travel to client sites from time to time. What would you be doing?Promoting change and new technologies internally and with our clientsWorking collaboratively as part of the IT Team.Managing Client projectsAllocate tasks and guide more junior participants in project workCreate and complete job tickets within a reasonable time frame, recording work with appropriate accuracy and detailsWork autonomously and identify when tickets need to be escalated to a senior technicianWorking with our clients directly as a part of our support team, and helping meet their technology needsProduce and maintain client documentationManage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements. Other favourable qualifications and experience: Experience working with Microsoft Cloud technologies – M365, EntraID, Intune / Endpoint Manager, Exchange Online, OneDrive, SharePoint Online, Teams Online Microsoft Certifications in Azure/M365 and other technologiesRelevant university IT degree or equivalent experienceKnowledge of Infrastructure (Virtualisation, Servers and Storage SystemsActive Directory, Group Policy What's in it for you?You will work in a great, supportive team environment and enjoy: Attractive salary Full-time permanent position with immediate start Industry training to help grow your technical knowledge Fantastic team of professionals with many years of experience and diverse industry qualifications Work from home options About You:We want to hear from you if you love looking after your clients, are looking for variety in your work, and take pride in delivering quality service. You must be well presented, have excellent communication skills, and can talk with senior members of a business in both a technical and non-technical style. High attention to detailStrong Interpersonal and customer service skillsEnthusiasm and a love of technologyThe ideal person for this role will have diverse experience with at least 2 years in an IT support role or systems administration. We will require you to have a current driver's license and obtain a clear police check.? Random drug & alcohol testing is part of some of our jobs so may be required at any time.Please include a tailored cover letter detailing your suitability for this role along with your resume. If shortlisted, you may be required to demonstrate some of your technical skills. Please note, only shortlisted applicants will be contacted regarding their applications.