Client Service Officer - Broken Hill | NSW Government Contract Type: Temporary Location: NSW Other - NSW Contact Name: SB Recruitment Contact Email: ****** Contact Phone: 02 9002 5000 Date Published: 08-Jan-2025 The Company... Our client is a well-known NSW Government organisation responsible for helping local communities firsthand.They pride themselves on providing high-quality services and initiatives that enhance living standards and help local communities reach their full potential.They are looking for a passionate, empathetic, and dedicated Client Service Officer to join their team in Broken Hill ASAP on a contract basis until 31 March 2025.The Job...Reporting through to a Team Leader, you will be accountable for: Managing inbound and outbound calls.Engaging with vulnerable customers via phone, email, and written correspondence, addressing financial queries and making decisions as required.Proactively reaching out to clients and discussing both immediate and future financial needs.Developing and updating budgets based on client needs.Liaising with other government agencies to maximise benefits, referring clients to other services as needed.Writing submissions and reports for complex matters where required.You... To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities: Minimum 2 years experience working in a Customer Service role or Case Management position.Experience dealing with vulnerable clients is advantageous.Experience working within the Not-for-Profit or Government sectors is ideal.Strong multitasking skills to confidently work across multiple systems and databases.Strong customer service and problem-solving skills.Clear and concise written and verbal communication skills.Excellent organisation skills and ability to stay focused in a high-volume environment.How to apply...If you're ready to engage with customers, manage complex enquiries, and provide exceptional service, we encourage you to apply immediately!Should you have any questions, please feel free to email ******.Please note, due to a high volume of applications we are currently handling, only shortlisted candidates will be contacted.We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram.If you receive any communication from us requesting this information, please do not respond and contact us immediately.SB Recruitment is a leading trusted recruitment agency and partner for the finance & banking, business support, and government sectors.We have assisted organisations for the past 15 years in finding the right people.We are trusted by professionals in the industry Australia-wide.We acknowledge the Traditional Custodians of the lands we live and work on.We respectfully acknowledge all Elders past, present, and emerging of all Aboriginal & Torres Strait Islander nations.#J-18808-Ljbffr