2 days ago Be among the first 25 applicantsJob Title: Senior Solutions Consultant, ANZLocation: Cremorne VIC and/or Sydney NSWType: Full-time - Contractor/Fixed Term (15 weeks)At Tryzens, we are a leading international digital commerce consultancy, dedicated to enabling brands and retailers to succeed in an ever-evolving digital landscape. With over 20 years of experience, we specialise in providing innovative, end-to-end solutions that drive growth, enhance customer experiences, and deliver tangible results.Our team of experts partners with clients to design, build, and optimise seamless commerce ecosystems, leveraging cutting-edge technologies and a deep understanding of industry trends. With offices across Australia, the UK, the US, India, and Bulgaria, we serve a global client base with a personalised, results-driven approach.At the heart of Tryzens is our commitment to collaboration, innovation, and excellence. We take pride in empowering our clients to achieve their digital ambitions, unlocking new opportunities and helping them stay ahead in today's competitive market.We are seeking an experienced Senior Solutions Consultant to join our Australian team based in either Sydney NSW or Cremorne VIC. You will play a critical role in understanding client needs and translating them into clear, actionable business requirements.This role is responsible for defining business requirement specifications that align with project objectives while supporting the team throughout the delivery process.Conduct in-depth client research and analysis to assess their current technology stack and capabilitiesLead platform-agnostic discovery sessions, recommending logical, business-aligned, and platform-appropriate solutionsDefine, own, and manage the functional scope of projects, ensuring alignment with client goalsAssist clients in roadmap development and backlog grooming, helping to prioritise requirements for successful project executionThis position requires strong analytical skills, a deep understanding of eCommerce and digital solutions, and the ability to bridge the gap between technical teams and business stakeholders.What You'll DoBusiness Requirement Analysis & DocumentationLead discovery workshops to gather business requirements, assess the current state, and define technical requirementsTranslate between development, creative, and business stakeholders to ensure clear understanding and alignmentDocument requirements using user cases, user stories, wireframes, user flows/diagrams, and functional specificationsDevelop and present Business Requirement Documents (BRDs), effectively communicating highly technical concepts to internal and external senior stakeholderseCommerce & Technical ExpertiseDeep understanding of the full eCommerce product lifecycle, including backend systems such as Order Management Systems (OMS), Product Information Management (PIM), and Enterprise Resource Planning (ERP)Hands-on experience with eCommerce platforms, including Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, or MagentoProven track record of working in software development environments and experience managing end-to-end project lifecyclesSolution Validation & ImplementationConduct testing and validation of developed solutions to ensure they align with business needs, requirements, and client expectationsAct as a subject matter expert (SME) by promoting innovation, process improvements, and creative problem-solving for client challengesProvide expertise and best-practice recommendations for B2B and B2C eCommerce implementationsCollaboration & Stakeholder EngagementCoordinate effectively with offshore teams and vendors across different time zonesWork closely with project managers, developers, and business teams to drive successful project executionUtilize JIRA, Confluence, MS Outlook, Word, Excel, Visio, and Project to manage and document project workflows efficientlyRequirementsEssential Skills & ExperienceBachelor's degree or equivalent in a relevant field5+ years of experience in the eCommerce industryExceptional analytical and conceptual thinking skillsStrong experience in creating detailed reports and delivering compelling presentationsHands-on knowledge of Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, or MagentoAbility to provide production work estimates for project scoping and planningExceptional attention to detail, with strong oral and written communication skillsStrong interpersonal and consultative skills, with a collaborative mindsetProven ability to facilitate discovery workshops and guide stakeholders through the requirements processExcellent problem-solving and analytical thinking abilitiesFamiliarity with project management tools and methodologies (e.g., Jira, Agile, Scrum)Desirable Experience & KnowledgeKnowledge of user experience (UX) principlesUnderstanding of web standards, best practices, and emerging digital trendsExposure to software testing processes, including test plan preparation and script executionBenefitsFlexible working hoursFlexibility to work from home or in any of our officesOpportunities for learning and developmentTeam social events2 charity/volunteer days per year25 annual leave days per employment yearDay off for your birthdayAccess to EAP supportEnhanced parental leave policyMore info about Tryzens here: http://tryzens.com/We strive to create an inclusive environment, empower employees and embrace diversity and encourage everyone to respond. Tryzens is an equal opportunity employer and every applicant will be considered without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.
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