Role: IT Support Technician
Work Type: Full Time
Schedule:
The shift is on a rotational basis and follows the operations hours below:
Client Schedule: Monday to Sunday, 0700-21:00 AEDT
Staff Schedule: Monday to Sunday 0500-19:00 MLA
Why choose Remote Staff?
* 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
* 15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
* Competitive and negotiable compensation (depending on skill level & experience)
*Terms and conditions apply.
About the Client:
Defining the future of home medication supply. Addressing the global problem of rising non-adherence to regular pharmaceutical medications.
Our vision is to improve adherence levels in Australia by 50%, saving the Australian health industry an estimated $3.5 billion. We connect patients with the pharmacy of their choice through a mobile application for improved medication management, secure exchanging of digital prescriptions and cost-effective delivery of prescriptions and other pharmacy products. Patients automate the delivery of medications to a location of their choice, from the regular pharmacy, at the time of their choosing – guaranteeing supply, improving adherence and maintaining continuity of care.
About the Role: As an IT Support Technician, you will support computer users by helping them operate and fix issues with different computer networks and equipment. The successful candidate shall provide technical support by installing, testing, and upgrading computer hardware and software. This includes answering phone calls and live chats, make outbound and follow-up calls to work with clients to fix any technical difficulties they may be having related to the products and services of the company.
Responsibilities:
* Serving as the first point of contact for IT support within the organisation
* Installing, configuring and maintaining software and hardware components of computer and network systems
* Diagnosing and troubleshooting software and hardware issues
* Repairing and replacing damaged computer and network components
* Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
* Supporting people whenever they encounter challenges with computers and network devices
* Maintaining and updating technical documentation regularly
* Testing new hardware and software before full-scale installation
Qualifications:
* Proven work experience in IT support or IT technician roles, 1-3 years of IT Support
* Associate degree or advanced apprenticeship in Computer Science or relevant disciplines
* Experience in Healthcare/Medical Industry
* In-depth knowledge of Windows, Mac, Linux and UNIX operating systems
* Practical experience with internet and network security protocols
* Problem-solving skills
* Technical documentation skills
* Organisational and interpersonal skills