Ensure every guest's day is made a little brighter and we are offering a memorable experience through great interactions and impeccable service.
Ensure wait times are kept to a minimum and guest expectations are met through speed of service and communication with all crew members.
Ensure your product knowledge is always up to date and refreshed continually.
Successfully promote and drive new products and marketing campaigns.
Personalise service by learning guests' names and orders, get to know our guests through personalised interactions.
Always strive to improve and learn, continually working on your coffee knowledge and latte art skills.
Always seek feedback from guests regarding their latest visit, ensure this is shared with the Franchisee/Café Manager and crew where relevant.
Handle guest feedback swiftly and appropriately; remember to listen and acknowledge, escalate to your Franchisee/Café Manager where required.
Create loyal guests through promoting and recommending our great loyalty program and app to all guests.
Increase average transaction value through suggestive selling and recommending items that will complement all guest orders. Make their order great!
Ensure all elements of the Jamaica Blue coffee procedures are followed during preparation.
Ensure extractions are always between 25 - 30 seconds for a great tasting espresso, continually monitoring throughout the day.
Always strive to have latte art on every cup.
Ensure any equipment maintenance issues are swiftly communicated with Franchisee/Café Manager.
Ensure all transactions are processed as per cash handling procedures.
Present yourself in Jamaica Blue uniform and appropriate protective clothing at all times.
Remember to assist your crew mates with their duties when support is required, this may mean tasks outside of your usual role.
Job Type: Full-time
Pay: $73,150.00 per year
Benefits:
* Free drinks
* Free food
Schedule:
* Public holidays
* Weekend availability
Ability to commute/relocate:
* KARRATHA, WA 6714: Reliably commute or planning to relocate before starting work (Required)
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