Full timeAUD 100000 - 120000 per annum, plus super & bonusWe are seeking an experienced Customer Service Manager to lead and enhance customer experiences for a forward-thinking company specialising in providing flexible, sustainable vehicle solutions for businesses, by offering a range of electric and traditional fleet options with a focus on reducing environmental impact.Office based - Sydney CBDPermanent roleUp to $120k + super + bonusOffices in Australia and the UKKey ResponsibilitiesBuild and maintain a customer service playbook to ensure excellence in service delivery.Recruit, train, and lead a high-performing global team, adapting to growth and challenges.Proactively manage customer conflict and complaints, promoting constructive resolutions.Monitor service levels, systems, and processes to optimise performance.Work collaboratively across departments to develop positive customer solutions.Analyse data insights to drive strategic improvements and operational excellence.What You'll Bring3+ years' experience in a managerial role within customer service.Proven expertise in managing global teams and implementing IVR systems.Strong analytical, organisational, and communication skills.A proactive problem-solver with a commitment to operational excellence.Experience with CRM systems (Zoho preferred) and compliance measures.This is your opportunity to be part of a company that values innovation, sustainability, and diversity.If this sounds like you, please apply!#J-18808-Ljbffr