Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Must Have Skills: Service Desk Management Good to Have Skills: Service Desk Voice Support Key Responsibilities: L1/1.5 Service Desk Call taking profile.Respond to the issues reported by customers predominantly through voice, email, and chat.Identify, investigate, and diagnose the issue.Provide resolution to customer based on in-scope processes.Follow the incident life cycle as defined by process - log the incident, categorize and document, resolve or assign the incident to the relevant assignment group.Achieve client and Accenture-defined targets.Good communication skills are a must.Willingness to go the extra mile for resolving a customer issue and delivery. Experience: 1+ year of relevant experience.What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to .