Pro-Invest Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including Voco, Indigo, Sebel, and our own brands : Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!About the HotelSage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Bar and Five Islands Restaurant; we invite our guests to make the most of Wollongong.About the RoleAs a Guest Service Agent, you will be the friendly face that sets the tone for our guests' stay. Based at the Front Office, our GSAs are responsible for delivering exceptional hospitality, whilst ensuring the accurate administration of guest billing & reservations.Position Responsibilities :Warmly welcome guests upon arrival and ensure a seamless check-in / check-out experience is deliveredAdministrate guest billing & reservations enquiries smoothly & accuratelyHandle and resolve any guest concerns effectively in a professional mannerAccommodate the requests and needs of all guests, make recommendations, upsell rooms and related servicesAnswer all incoming calls promptly and pleasantly and provide appropriate assistanceBuild strong positive cross departmental relationships and provide support as requiredSkills & Experience :Previous experience in front desk operations is valuedPersonality and passion for creating memorable experiences for our guestsProfessional verbal and written communication skills and an eye for detailImpeccable grooming and presentationThe flexibility to work a rotating roster, including public holidays and weekendsSkilled at collaborating within teams, as well as working independentlyBarista experience is valuedA valid visa with relevant working rights in Australia is a mustA current First Aid Certificate and RSA QualificationIn return we offer :Career growth opportunities throughout the Vista Hospitality GroupFood & Beverage and accommodation discounts across the Vista Hospitality GroupAn EAP program and steadfast commitment to creating a positive staff cultureWe thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Pro-Invest Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.
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