IT Support Technician (Multiple Positions)
Reliable IT is a fast-paced business providing business IT support for a large client base around central west NSW and across Australia. We are looking for a number of new members to join our team.
Predominantly based in Orange NSW, we provide a full range of services to our clients including server design and installation, business IT management, help desk support, structured cabling, and IP telephony.
The successful applicant will work as part of an experienced team providing IT support both onsite and remotely to a variety of businesses. Reliable IT offers competitive salary packages which include a company vehicle, phone, and laptop. For the successful applicant, Reliable IT may cover some relocation expenses.
The role includes but is not limited to:
* Providing IT support to clients, both onsite or remotely.
* Prioritising and responding to client support requests in the ticketing system.
* Installing and configuring computer hardware, operating systems, and applications.
* Troubleshooting network and system problems, diagnosing and solving faults.
* Monitoring and maintaining computer systems and networks including backups.
* Establishing and maintaining a good working relationship with clients, suppliers, and co-workers.
Skill set and Experience:
* IT experience in an IT support role.
* Degree or Diploma in ICT or Microsoft MCTS/MCSE Certification.
* Extensive experience across Microsoft infrastructure environments including Windows Server 2012/2019/2022.
* Extensive experience troubleshooting Windows and server problems.
* Experience with Microsoft SQL (maintaining and working on databases) is desirable.
* Experience with networking communications protocols such as TCP/IP and UDP.
* Exposure to wireless communications.
* Experience working on large complex systems and networks.
* Previous experience participating in rollout and upgrade projects is desirable.
* Ability to work without supervision and within a small team.
* Strong written and verbal communication skills.
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