At JD Sports, our customer is at the heart of everything we do. As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand.
The Role
A Sales Assistant at JD is energetic, genuine and customer-focused, offering personalised assistance to our customers who have come seeking the best products and biggest brands.
* Act as a brand ambassador, always showing positivity and professionalism
* Gain and maintain up to date product knowledge to best assist our customers
* Provide personalised 1:1 customer service
* Assist customers with all queries and process sales
* Work in collaboration with the wider Management and store team to achieve KPI's and targets
* Support wider team with ad hoc tasks, including VM set up, store cleanliness and presentation etc.
* Escalate any customer complaints to management
* Consistently complete any mandatory training relevant to product, policy & procedure etc
What We're Looking For
We are looking for individuals who possess the following qualities:
* Customer service experience within retail, hospitality or like industry
* Ability to provide excellent service and go above & beyond
* Passionate about sports fashion or has a knowledge of key brands
* A positive can-do attitude and ability to work as a team
* Thrives in a fast paced, ever-changing environment
* Enthusiastic to overcome challenges and learn new skills
* Strong communication skills, someone who thrives through engagement with customers and team work
* Ability to multi-task
* Flexibility to work across various shifts, including weekends and holidays, based on store needs
What's In It For You?
We offer a range of benefits to our employees, including:
* Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
* Training and development opportunities to kickstart, evolve and shape your career
* Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
* Access to our attractive staff discount This can also be used for friends and family
* Access to our Employee Assistance Program & Mental Health champions
* One month paid parental leave for full-time employees