Company Overview
Novotel Melbourne South Wharf features a 26-level tower with 347 accommodation rooms and suites, along with Mr. Carpano Dining and Bar and Allora Café.
The hotel is complemented by direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space, and adjacent to the DFO centre, which offers over 180 retail brands.
Job Description
We are seeking a highly motivated and detail-oriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf.
As a Group Reservations Agent, you will play a key role in ensuring seamless group bookings and reservations coordination, providing exceptional customer service to clients and internal teams within our portfolio hotels.
Key Responsibilities
* Manage all group bookings of 10 rooms or more
* Handle group booking enquiries via email or phone during shifts, communicate promptly, and provide replies or confirmations within a reasonable timeframe
* Address guest complaints and enquiries efficiently and professionally, ensuring the Reservations Manager is informed of any guest feedback
* Perform all reservations duties, including making and entering reservations
* Prepare group information sheets and brief hotel stakeholders prior to group arrivals
* Maintain open communication with other departments for special requests or reservation-related matters
Requirements
* Experience in a Front Office or Reservations role is highly desirable
* Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera PMS is advantageous
* Ability to work independently and demonstrate initiative in a dynamic environment
* Confident and articulate communication, negotiation, relationship, and networking skills
* Effective time management skills with the ability to multitask
* Flexibility to work various shifts, including mornings, nights, weekends, and holiday periods
About Accor
Accor is more than a worldwide leader; it welcomes you as you are and offers a job and brand that matches your personality.
At Accor, we support your growth and learning every day, making sure that work brings purpose to your life.
By joining Accor, you can continue to explore its limitless possibilities and imagine tomorrow's hospitality.
Discover the life that awaits you at Accor and visit what you love, care for the world, dare to challenge the status quo.
#BELIMITLESS
Benefits
* Be part of a global hospitality company and explore Accor's limitless possibilities
* Access on-the-job training and mentorship
* Enjoy exclusive Accor discounts and global benefits
* Explore pathways for career advancement and personal development within Accor