Senior Analyst - Infrastructure Team
The Senior Analyst will be part of a small information service team and will manage and support the IT needs and issues.
Key Responsibilities:
* Provide business as usual (BAU) IT support
* IT Service Management for Partners (Incident, Problem and Change Management)
* Deskside support to Partners
* Provide Audio-Visual support to Partners
* Perform Capacity Management and Asset Management
* Project Support/Management
* Support migration activities
* Testing activities
* Migration IT Requirements
* Work with Global core IT teams on Projects & Build-outs
* Provides leadership to projects as needed
* Partner Experience
* Enable and promote tech savvy A-partners through end-user empowerment
* Perform process enhancements and continuous improvements through projects and initiatives
* Maintain daily linkage with the key business partners to remain in the loop on day-to-day operations issues and status
* Provide Data Centre, Network and Server Management
* Act as hands and feet and provide physical support to Global Network and Server Support Teams
* Provide systems/network infrastructure support and network security management
* Perform network/systems performance monitoring and capacity planning
* Assist Manager to plan, maintain and execute all backup/recovery strategies for all critical systems
* Maintain up-to-date documentation
* Maintain, procure and keep records of all IT/IS assets
Desired Knowledge/Skills:
* Knowledge of networks, database or operating systems, PC/LAN/WAN, Citrix/VDI, telecommunications technologies, and information security technology
* Strong Analytical skills and attention to detail
* Good Project Management skills
* Good interpersonal skills are essential to successfully service clients and to maintain good working relationships with partners
* Good written and verbal communication skills are essential
* Good working knowledge of and troubleshooting experience in Office 365, Outlook, Lotus Notes and SharePoint
Desired Experience & Qualifications:
* Bachelor's degree or its equivalent qualifications – minimum
* Minimum 3-5 years of technical experience in operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies
* Should have good a understanding of ITIL, Citrix, VDI/VM, Windows servers, MS O365
* ITIL, MCSE, MCSA and CCNA certification highly desirable
* Working knowledge of Service Now System tool highly desirable