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Job no: 500855
Work type: Permanent - Full Time
Location: Morwell
Categories: Customer Service, Retail Markets
* Competitive annual salary of $66,500 (incl. super) with an annual bonus and monthly recognition incentives
* Ongoing training and support from on-ground leadership at every stage of your employment
* Hybrid working arrangements working 3 weeks from home and 1 week in office
Your part in it
Alinta Energy’s Latrobe Valley Customer Experience Hub has created over 250 jobs for the Gippsland region. Working for Alinta Energy will allow you to grow your career whilst gaining exposure to industry-leading technology and developing skills to support and drive customer excellence.
What you’ll put into it
* Handling incoming customer calls and online enquiries, providing exceptional customer service at every interaction
* Delivering on KPIs and targets relating to sales, responsiveness, quality, and customer excellence
* Owning customer queries, delivering a first call resolution and highlighting potential repeat call drivers
* Demonstrating the value of the Alinta Energy brand and services at every customer interaction.
What you’ll bring to it
After attending our 8 week comprehensive paid training program you will be providing exceptional customer service over the phone and online, whilst demonstrating the value of the Alinta Energy brand to our customers.
You will be working at a full time, ongoing capacity with the flexibility to work a rotating roster in the hybrid model from both our modern office and from your home.
Hours of Operation: work a refined rotating roster of 8:00am – 6:00pm Monday-Friday and an occasional half day on Saturday (8:00am-12:00pm) from home.
If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.
We look forward to hearing from you.
Click ‘Apply’ to submit your application.
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