Job Description
* Meet & Greet customers at kerbside and assist with their luggage to the check in suite
* Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
* To meet and greet all guests as they arrive and depart the First Class Lounges
* Ensure guests are entering the correct lounges with understanding boarding passes.
* Repetitive heavy lifting of passenger luggage's
* Ensure guests are dressed to an appropriate standard in the lounges
* Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
* Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
* Occasional assistance with Qantas Hosts/F&B Departments
* Ensure, apply, and respect grooming, performance and conduct standards at all times.
* Assist with any additional duties required by management/Qantas
* Attend staff meetings and training sessions as required.
Qualifications
* Previous experience in a customer service role, preferably in a fast-paced environment.
* Exceptional interpersonal and communication skills.
* Impeccable grooming and professional appearance.
* Strong attention to detail and ability to multitask effectively.
* Ability to remain calm and composed in high-pressure situations.
* Physical ability to stand for extended periods and lift/carry heavy objects.
* Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
* Flexibility to work evenings, weekends, and holidays as required.
Additional Information
Employee Benefits for your hard work!
* Work with two iconic businesses and experience the buzz of the working in the Aviation industry
* Staff Travel Benefits (T&C Apply)
* Excellent working conditions & fantastic career opportunities
* Discounted Stays at Accor Hotels Globally
* Great learning and development programs available
* Staff Meals
* Access to staff duty-free store
You will be engaged to work under the Hospitality Industry (General) Award [MA000009]
Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team, please apply now.