Technical service delivery lead for Modern device management & Seamless collaboration. Hands-on experience on software deployment & Patch rollout via systems Management tools like Config Mgr., Intune etc preferred. Act as a point of contact for Client delivery executives and stakeholders at the client side for Endpoint services.
Responsibilities and Accountabilities: Candidate with 8 to 11 Yrs. Strong experience in Microsoft 365 stack on Intune, Endpoint manager, Office 365, Collaboration tools etcExperience in managing a team of 20 or more members preferredSet career path, training and engagement of people in their respective domains as well as cross-functionalResource hiring / alignment to projectsAccountable for achieving delivery goals (customer specific SLA as well as KPIs) in large and complex enterprise environments involving use of different tools and technologiesDrive Evergreen & release management process to keep the estate up to dateDrive technology Roadmap for client estate and future state of operationsDrive client satisfaction using continuous service improvements in technology & processPeriod reporting of SLA / KPIs and monthly service performance review with customersEngage with clients on business needs and build necessary IT solutions / improvements / scope extensionDrive cost optimization against current baseline via automations / efficiencyDevelop the Standard processes for Incident and change management as to be followed in operations for End user computing group and adherence to ITIL guidelinesTrack & report productivity and quality KPIs (and related KPI goals), for team as well as the mechanism to track themUnderstand the offerings under modern device management & seamless collaboration portfolio and generate organic growth opportunitiesCapable of analyzing the ever-changing technology landscape and providing advisory services to the clients on potential impact on managed servicesYou will be successful in this role if you have:
Necessary skills: Strong understanding of ITIL, specific to Change & Release managementExperience in managing large scale transition projectsAbility and willingness to take direction from team Lead, SDM and Client ExecutivesAbility to work in a team environment & drive day to day operationsAble to adapt to a changing technical environmentAbility to coach other members of team in their area of expertiseAbility to communicate clearly with all team members and end-usersAbility to work with a sense of urgencyCustomer facing presentation and consulting skillsStrong knowledge of Microsoft PowerShellAdditional requirements: NV1 Security clearanceUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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