Leveraged Products Associate Commonwealth Bank of Australia, Sydney, AustraliaYou are a team contributor who enjoys working collaboratively.Opportunity to innovate and drive pioneering business initiatives.Together we can drive sustainable business growth for our clients.Sydney based See yourself in our teamCommSec is Australia's leading online retail stockbroker providing customers with access to Australian and International Equities, Exchange Traded Options, Margin Lending, ETFs and cash products.Our focus on digital capability ensures we are investing in our growth to deliver a seamless customer experience.We provide our customers with easy-to-use investment tools and resources to put them in control of their investment decisions, listening along the way and applying analytics and innovation to improve our customer's experience.We are building CommSec for the digital future and we'd like you to help us on this journey.You will be part of a team who have a diverse mix of experience, collaborate well and hold our customers at the centre of everything we do.We are committed to understanding our customers, and delivering insights and creative solutions, to drive sustainable business growth.The leveraged product team (Broking and Markets) provide CommSec clients with access to trading and investing into leveraged products such as Exchange Traded Options (ETO)s and Margin Lending.We also support International and Australian Equities.As part of the Leveraged Product team, you'll provide high quality service for the ETO and ML client base and also ensure all client enquiries are answered to the highest standards.More specifically, you'll:Provide timely and accurate levels of telephone and email service to Broking and Markets clients.Ensure that all client enquiries are answered within desired service levels.Proactively meet targets as they relate to KPIs and service levels across all products.Proactively identify, manage and report risks to line management, ensuring no errors, trading or otherwise.Ensure all client outbound and on-boarding targets are met (telephone and email).Ensure an excellent relationship is maintained with all clients on an ongoing basis to deliver best customer outcomes and CommSec revenue.Identify and drive improvements to customer satisfaction, risk management and revenue outcomes.Ensure internal clients are serviced appropriately to meet internal business requirements at the highest standards.Be willing to support all teams across Broking and Markets, including HVC.Ensure knowledge of derivative markets and margin lending is maintained to the highest standards and that knowledge of systems across multiple vendors is kept high to ensure client servicing and order processing is optimal.Provide role-modelling behaviours for risk management of all products, especially as it relates to market-related credit risk, this includes margin calls and stress testing.Ensure all targets are met and service levels are performed at a high-quality standard. We want to hear from you if you have:Experience in listed equities and cash markets.Experience in customer service management to high quality results.Experience within a dynamic trading environment.Tertiary-level education in finance discipline, with post graduate qualifications preferable.RG146 accredited.Tier 1 accreditation in Foreign Exchange, Derivatives, Securities, Margin lending preferable.ADA 1 & 2 preferred.Derivatives DTR accreditation preferred. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users.We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 08/11/2024#J-18808-Ljbffr