Our valued State Government client is seeking a AO3 Maintenance Support Officer to join their team in Maryborough.
This busy role is within a small team and will see you provide administration support and high standard of customer service to both internal and external stakeholders.As the Maintenance Support Officer, your duties will include but will not be limited to:Arranging responsive maintenance for Government AssetsAnswering or making customer calls to address their maintenance needsEngaging with callers to confirm or clarify information and calming angry customers, as neededBuilding relationships with customers and contractorsAppropriately using software, databases, scripts, and toolsUnderstanding and striving to meet or exceed call centre metricProviding consistent customer serviceTo be successful in this role, you will have:Previous Administration / Customer Service experienceDemonstrated high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.Ability to meet KPI's.Excellent communication skills.Ability to work in a team.This role offers an hourly rate of $49.40 + Super, an immediate start and an initial engagement to 30 June 2025.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities.
For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies.
Do not submit any sensitive personal information in your resume.
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