IT Support Officer
Transformation, Assets & Information
Permanent Full Time
Hervey Bay
* Stream A Level 3 - $76,923 per annum + superannuation
Are you the go-to person for troubleshooting tech issues with a knack for finding simple solutions?
Can you say "have you tried powering it off and back on again?" without a hint of exasperation?
We're looking for an IT Support Officer to provide first and second-level technical support of software and hardware from the comfort of our Information Services Help Desk.
If you're ready to tackle technical challenges and provide exceptional service, we want to hear from you!
What your day will look like:
* Ensure security privileges (both network and physical) are assigned to clients in accordance with IM policies and standards.
* Ensure anti-virus measures are in place for client computers.
* Manage corporate systems and network user permissions e.g. basic MS Exchange admin and AD account maintenance.
* Provide advice in the use of Microsoft Office products.
* Maintain and carry out required changes to Council’s telecommunication systems.
* Carry out level 1 network-related technical procedures e.g. network patching.
* Assist system administrators in the management of backup systems including the recovery of files as required.
What you'll need for success:
* Great communication skills and ability to support and train people on technical issues at all levels of the organisation.
* Experience identifying and resolving information technology related problems, including excellent analytical, conceptual and problem-solving skills.
* Technical skills in a Windows environment, including hardware, software and peripheral devices.
* Motivation to provide excellent customer service.
* Demonstrated ability to work independently as well as within a team environment.
Apply now:
For further details, please contact David Coleman (Project Manager) on 0408 074 768.
Before starting your application, please ensure your cover letter outlining your suitability for the role and resume are complete in doc, docx or pdf format. PDF format is preferred.
Privacy Acknowledgment
In applying for a position at Fraser Coast Regional Council you are providing personal information such as name, contact details and your work history. This information will be used for the purpose of processing your application and determining your suitability for the applied position. Your personal information will be accessed by persons who have been authorised to do so. Your personal information is handled in accordance with the Information Privacy Act 2009 .
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