Posted: 29 January
Offer description
Job Description
Challenge Yourself in a Fast-Paced Environment
Our customers come first. We constantly challenge ourselves to reimagine our customer experience and work hard to connect and build trust.
Ultimately, our service should make people feel at home no matter where they are.
As a Customer Service Agent, no two days are the same.
The only guarantee is that you'll explore what's possible, be challenged, solve problems, and make a difference.
With a strong and resilient attitude, you'll be surprised at what you're able to achieve – and how you can play a key role in the experience our customers have.
Key Responsibilities
* Creating a welcoming environment so customers start their journey with us in a positive way.
* Meeting and greeting customers, boarding and disembarking flights, assisting special needs customers, marshalling in aircraft, problem-solving, caring for unaccompanied minors, and providing information for customers.
Requirements
* Ability to work a 7-day rotational shift roster covering a 24/7 operation.
* Recent face-to-face customer service experience within the hospitality, tourism, or other customer-focused industries.
* A passion for customer service with a proactive 'can-do' attitude.
* Proven ability to manage and diffuse difficult situations.
* Well-developed problem-solving skills and ability to follow through to resolution.
* Strong communication and listening skills.
* Ability to work both in a team environment and independently.
* Ability to adapt to an ever-changing, fast-paced operational environment.
* Compassion and empathy for special needs customers.
* Exceptional grooming and personal presentation.
* Ability to successfully complete a Pre-Employment Medical.
Why Qantas?
If you're successful in your application, you'll join a team where creativity and passion are encouraged.
Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.
Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and continue to develop over time.
You'll be supported from day one with on-the-job training and coaching as well as our formal training opportunities.
While you may start in this role, we've got a great track record of supporting our people to take their career in many different directions, with endless possibilities.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
Make use of leave and flexible working opportunities, including 14 weeks paid parental leave and additional purchased leave options.
Access thousands of rewards through our partnerships, offering discounts across shopping, food, and wine, insurance, health and wellbeing, leisure and entertainment.
Take advantage of salary packaging for everything from motor vehicles to electronic devices.
Support your wellbeing, whether it's learning to better support your own and others' mental health, our interactive wellbeing app, or your very own tailored nutrition plan.
Qantas is an equal opportunity employer, encouraging diversity, supporting charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander people, and people of all backgrounds, to apply.
Applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.
Be a part of something special and play your part in the Qantas story.
