Job Description:
We are seeking an experienced Property Management Department Head to lead our self-sufficient team of property managers, leasing agents, and business development managers.
The Role
* Oversee the entire rent roll with no portfolio management responsibilities
* Lead by example, motivate the team, and encourage them to succeed
* Implement strategies and procedures to ensure key performance indicators (KPIs) are met across the team
* Facilitate weekly meetings for strategic and operational planning
* Investigate and manage escalated issues with the team and external clients
* Provide ongoing mentoring and training to areas of need
* Develop and implement strategies to improve staff retention and recognition
* Work within the leadership team to ensure profitability and growth
* Analyze and prepare budgets for your department
The Candidate
* Must have department head experience in property management
* Experience managing large teams and rental portfolios is essential
* Ability to prioritize time for yourself and your team
* Conflict resolution skills, including experience with NCAT and tribunals
* Current Certificate of Registration (license preferred)