Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Brisbane on a full-time basis.
At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.
The core responsibilities in this role include:
1. Organisation and scheduling of regular field service activities for the Pest control team
2. Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
3. Organise installations and jobs for completion within divisional time frames and expectations
4. Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
5. Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
6. Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
7. Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention
8. Maintain reporting spreadsheets within timeframes
The ideal candidate will have:
9. Excellent phone etiquette
10. Strong written and verbal communication skills
11. Strong computer skills
12. Ability to give clear instructions
13. Strong collaboration skills
14. Strong time management skills
15. Previous experience in a similar role, or fast-paced office environment