Group and Team Overview The Claims Management Group is a key contributor to Comcare's strategic objective and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work. The Claims Administration and Income Support team performs financial services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries. The key duties of the position include The Claims Debt Recovery Officer works as part of the Payment and Recovery team, who are responsible for timely and accurate calculation and payment of incapacity benefits. The Claims Debt Recovery Officer will deliver, monitor and contribute to a range of functions related to debt recovery for income support, including actioning requests from claimants, investigating how the overpayment occurred, preparation of waivers and write off recommendations, and working with other areas of Comcare as required. The role supports the analyses, evaluation and integration with a variety of income support information and assesses the likelihood of impacts and outcomes. Primary Responsibilities: Contribute to Comcare's purpose, Corporate Plan and claims management strategy and operating model. Perform and monitor the delivery of claims incapacity debt recovery activities within required timeframes. This includes detailed information gathering, analysis and investigation. Deliver accurate and timely claims debt recovery activities payable under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) to claims management operations in line with claims management strategy including the achievement of claims management targets and contributing to successful completion of improvement projects. This includes Monitoring claims management activities and compliance with Comcare's rules and objectives. Apply a sound understanding of relevant statutory, regulatory and policy frameworks in order to draw conclusion to a range of moderately complex problems using judgement and initiatives. Manage risks and use judgement to inform decisions. As part of a team, deliver claims incapacity debt recovery activities for compensation claimants. Assist in coaching, guiding, and developing less experienced colleagues, as required. Undertake tasks of moderate complexity and suggest a possible course of action, which is taken into consideration by other decision makers. Work under general direction and escalate issues where required. Work across Comcare and external stakeholders in relation to debt recovery activities. Focus on consistent claims management, positive claim outcomes, sharing information and better practice and resolving conflicts. Act in accordance with Australian Public Service (APS) and Comcare requirements including human resource, financial management and procurement requirements.