Job Title: Senior Business Analyst - Suncorp BankDepartment: SB Delivery & TransformationDivision: Suncorp BankLocation: Sydney About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a Senior Business Analyst in our Strategic Delivery team at Suncorp Bank, you will play a key role in supporting remediation efforts, ensuring effective identification and resolution of issues that impact customers. You will be responsible for analysing data, forming clear insights, and driving solutions that mitigate risk and improve customer outcomes.We are looking for a strong, experienced Senior Business Analyst who is highly skilled in data analytics, customer impact assessment and remediation strategies. You will be adept at identifying affected customer cohorts, assessing impact levels, and formulating data driven opinions on the best course of action. Proficiency in Excel and other data tools is essential as you will be expected to analyse complex datasets and clearly articulate root causes and remediation approaches.You will be supported by subject matter experts and leadership, but you will take ownership of the data analysis and remediation strategy, ensuring that data driven insights are at the core of decision making. A key part of this role involves building strong relationships with stakeholders, including Data Services, business teams and Risk and Compliance to ensure alignment and effective execution of remediation plans.This role requires someone who is proactive, adaptable, and able to manage competing priorities and be self-guided in a fast-paced environment. The ideal candidate will thrive in an environment where they can take initiative, drive progress, and deliver meaningful outcomes for Suncorp Bank and its customers.Role Type: 12-month Fixed Term contractRole Location: Brisbane QLD or Sydney NSWWork Hours: Full time, 37.5 hours per week What will your day look like? As a Senior Business Analyst, you will:Manage data analysis efforts to identify customer impact and determine affected cohortsFormulate clear data driven opinions on remediation strategies and root cause analysisUtilise Excel and other data tools at an expert level to manipulate and interpret datasetsCollaborate with Data Services, Risk and Compliance, and business stakeholders to drive remediation effortsTake ownership of data driven decision making, ensuring clarity and accuracy in insightsBuild and maintain strong relationships with stakeholders to ensure smooth execution of remediation plansWork closely with experts and project team to align remediation approaches with business prioritiesEnsure compliance with regulatory requirements in all remediation activitiesDevelop an approach to running key stakeholder information gathering sessions and communicate findings and recommendations effectively through reports, presentations, and documentationAnalyse trends in data to identify systematic issues and contribute to long term process improvementsSupport the implementation of remediation actions, ensuring accuracy and compliance with the business and regulatory standardsTake full ownership of deliverables and drive continuous improvement and optimisation initiatives within the project, leveraging industry best practice and innovative solutionsBridge business needs and technical solutions by gathering requirements, defining specifications, and ensuring successful solution deliveryDrive agile processes, managing user stories, backlog prioritisation and sprint planning activitiesUnderstand the Suncorp Bank business strategy, key systems/process, and critical issues/constraints related to remediationDocument "as is" and "to be" processes, ensuring clarity and alignment across teams What will you bring? To grow and be successful in this role, you will ideally bring the following:Proven experience as a Senior Business Analyst, with a focus on remediation and data driven decision makingFinancial services experience is highly desirableStrong expertise in cohort analysis, customer impact assessment and remediation planningStrong business acumen and problem-solving abilitiesStrong presentation skills- confident in addressing and presenting to multiple types of stakeholdersStrong communication skills and the ability to engage with cross functional teamsProficiency in Microsoft Excel and other data analysis toolsAbility to define root causes and recommend actionable remediation strategiesExperience in working with Data Services, Risk and Compliance teams and building relationships with key stakeholdersAbility to work across multiple workstreams concurrently, managing competing priorities effectivelyStrong interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levelsDemonstrated ability to hit the ground running and deliver results in a fast-paced environmentAnalytical mindset with a keen attention to detail and problem-solving capabilitiesAbility to work independently and as part of a collaborative team in a fast paced environmentExperience working within Agile methodologiesYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at Suncorp Bank and the ANZ Group, visit. You can apply for this role by visiting ANZ Careers and searching for reference number 92563. Job Posting End Date