Job DescriptionThe Front Office Team Leader is responsible for supporting and supervising the day-to-day operations of Front Office, Reservations, and Night Audit functions.This hands-on role leads the team to ensure friendly and efficient service, contributing to a pleasant stay for Resort guests.What You Will Be DoingOversee both Front Office and Reservations team members' daily duties, offering support where needed.Effective management of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused.Daily liaison with the Reservations office to ensure accuracy in room allocation and maximization of yield.Provide ongoing support to all areas of the Resort, helping and guiding during peak times to eliminate potential issues.Assist Front Office Management in operating a highly proficient and productive department, including handling guest complaints professionally and effectively, and ensuring the team delivers exceptional customer service at all times.
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