Job Description
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers.
About Us
We've been serving our local communities for over 100 years, with market-leading products, services and technology. Our mission is to positively impact our customers' lives and be there for them when they need us.
Key Responsibilities
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Educate and demonstrate our in-branch technology and digital banking options to customers.
* Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture.
Requirements
* Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy and commercially driven retail environment.
* A genuine interest in building a career with CommBank.