Canberra, Australian Capital Territory, Australia
.Net Developer3T Consulting Canberra, Australian Capital Territory, Australia
Position responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed-upon Service Level Agreements (SLA's).Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements.Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents Arvensys in a manner that reflects positively on the image and reputation of the company.Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs and replaces components (at the module level), i.e., Break fix; Follow appropriate security procedures when working with ATMs and or within the financial institutions.Responsible for all company and client assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping.Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1-20kg) approximately; May require bending/squatting, walking/standing/sitting for prolonged periods; May be required to work on rotational shifts; Ensure staff productivity measures are achieved; Work together with Call Center Staff to recover machines; Work together with Security Escort Officer.Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited.Contractor shall keep the Serviced Equipment in good operating condition and shall always be responsive to the maintenance requirements. Equipment maintenance shall be provided in accordance with this Statement of Work, with the maintenance charges, maintenance coverage, locations, etc.Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other products for our customers.Parts management and organisation.Continuous training online and in classrooms.Work autonomously in the field and office.Preferred Qualifications: Electro-mechanical device repair and aptitude.Previous experience with ATM and Self-Serve Checkout repairs.Seniority levelEntry levelEmployment typeContractJob functionEngineering and Information Technology #J-18808-Ljbffr