Provide your technical expertise to the ICT team
Your new company
An amazing opportunity to work for a Western Australian Government enterprise.
Your new role
We are seeking a dedicated and skilled Technology Service Desk and Support Specialist to join our team with one of the WA Government agencies.
* Provide Level 1 and 2 Support to the employees, external clients, and stakeholders.
* Create, maintain, and deactivate user accounts, email accounts, exchange distribution lists, and set permissions for network resources.
* Offer Level 1 and 2 support for Microsoft operating systems, office applications, network, video conferencing, mobiles, and end-user hardware and software deployment requests using the Technology Service Desk.
* Maintain Information Technology assets to ensure compliance with ISO management systems and relevant regulatory requirements.
* Regularly review the asset register and log activities at the service desk to maintain accurate records per approved procedures.
What you'll need to succeed
* Demonstrated previous experience in a Service Desk Analyst position.
* Developed understanding of Information Technology (IT) and IT asset manufacturers and products, including Microsoft technologies, Apple devices, and Dell hardware.
* Strong verbal and written communication skills with experience of providing Service Desk support across geographically dispersed offices and teams.
* Ability to work autonomously, use initiative, and prioritise numerous tasks.
* Highly developed customer service skills with experience operating in a client-centric service provider environment.
* Only Australian PR holders or AU citizens are encouraged to apply as there may be a requirement to obtain security clearances.
What you'll get in return
* Permanent ongoing opportunity
* Plenty of learning and development
* Exposure to cutting-edge technologies
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.