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About us
AAMC are Australia's leading motor accident management and assessing specialist. We have been delivering services to meet the individual needs of our clients for over twenty years.
Our people are our greatest asset. We are committed to recruiting and retaining a talented and diverse pool of extraordinary people. We value their experience and encourage the informal sharing of knowledge day-to-day. Formally we provide a range of development opportunities to take the skills of our team from good to great.
About the role Are you a relationship-builder with insurance industry knowledge and a passion for customer success? Do you thrive on solving challenges and driving business growth? AAMC is looking for a dynamic Account Manager to strengthen partnerships, support customer needs, and maximise opportunities in the motor insurance sector.
Leverage your insurance claims knowledge and expertise to support and grow client relationships Develop strong internal and external partnerships to drive success Solve operational challenges and enhance customer experience Identify opportunities to expand AAMC's innovative motor accident management services We are a National company and you will be working with clients all over Australia, so if you're ready to make an impact in a fast-moving industry, apply today!
Key Responsibilities: Develop strong internal relationships with key stakeholders - be an expert for all our products and services Analyse customer data and operational metrics to identify trends, anticipate challenges, and recommend proactive solutions that enhance service delivery Monitor and analyse client payment trends, identify referral points, resolve overdue payments, manage follow ups, and account ownership of smaller clients Develop and maintain a strong understanding of the CRM software Zoho Assist in managing the AAMC Repair Network - updating information relating to supplier, logistics partner, and supply chain information Assist with the renewal of agreements and contracts with existing customers, and implementing strategies to resolve issues related to Customer Service Level Agreements (SLA's) Assist in preparing tender responses and bids, plus prepare monthly activity reports
About you To be considered for this role, you will need to be able to demonstrate:
Diploma in Business, Management, Finance, Marketing or related fields Experience in Account Management, Business Development, Sales or Customer Service Familiarity with CRM software Experience in insurance-based customer service and business sales development. Background in in motor insurance claims management (highly desirable) Proven ability to analyse data to identify trends, optimize account performance, and support strategic decision-making Experience in managing relationships across multiple stakeholders, including insurers, repairers, and internal teams, to drive operational and business outcomes.
What's in it for you?
As well as a fun, energetic work environment, AAMC can offer:
A competitive salary + super + internet allowance + all equipment provided 100% working from your home office – great work/life balance Being part of a supportive and friendly culture Employee Assistance Program
How to Apply Applications in the form of a resume, plus cover letter, may be submitted by clicking 'Apply Now'.
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