Competitive hourly and daily rates + super
About the Client:
Government agency tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking multiple Service Designers to join their busy team for a casual 12-month temporary assignment.
About the Role
As a Service Designer, you will be part of a team that designs and delivers service improvements to provide quality client outcomes and enhance their experience. Your key duties are as follows:
Research and identify insights Co-create and document current state service through design and research Co-create and co-facilitate process design improvements Advocate for the voice and experience of clients and stakeholders through work processes Co-facilitate design-thinking sessions with service users to design and test future service processes, channels, and experiences Apply in-depth knowledge of the role and functions of the organisation and the related impacts across work areas Oversee end-to-end service experiences in line with the Digital Service Standard Contribute to the evaluation of proposed solutions and design at both a conceptual and tactical level About You
To be successful in this role, you must have:Demonstrated experience in Service Design or similar roles, ideally within the disability, social services, or public sector Experience with human-centred design, user research, persona development, and journey mapping Ability to lead co-design sessions with stakeholders and users Proficiency with digital design tools such as Miro, Figma, Creately, Mural, etc. Demonstrated experience with Jira, SharePoint, MS Suite, Qualtrics, or other comparable design tools Excellent communication skills, both written and verbal Familiarity with agile methodologies like Agile or Kanban Benefits ASAP Start Date pending clearance Casual 12-month Temporary Assignment Full-time hours, Monday to Friday Multiple positions available:Senior Role: $60.26 per hour + super Leadership Role: $602.55 per day + super Multiple locations available:Geelong or Melbourne VIC Surry Hills or Newcastle NSW Brisbane QLD Deakin, ACT Adelaide, SA Hobart, TAS *** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete a federal police check **
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability, and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at #J-18808-Ljbffr