At Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers!CARS24 is a global used vehicle e-commerce platform with over US$1 billion in sales. The company originates in India, where it is the largest player in used vehicles, 10 X the size of the next competitor. Cars24 have raised over US$400m in funding at a billion-dollar valuation. Australia, along with Dubai and Saudi Arabia are priority markets for 2024.We are looking for a Customer Delivery Operations Manager to join our team and grow our Business & Brand. Passion and motivation to work within a Growing International Business, based Locally in Laverton North Melbourne.About the role Manage customer feedback and reviews Manage day-to-day logistic operations to achieve the highest levels of customer service Oversee registration operations - ensure the cars are acquired and registered in a timely manner Own the post-sale and post-delivery experience for our customers Successfully lead a team of 7-8 employees Act as an escalation point for the team and show ownership in resolving issues Work collaboratively with key stakeholders to proactively improve our service Qualifications Experience in Automotive and using CRMs like Hubspot (desirable but not essential) Previous experience leading a successful team Excellent communication skills The ability to work collaboratively and autonomously Strong written and verbal communication Excellent organisational & problem-solving skills High level attention to detail & ability to prioritise & multi-task Previous logistic operations experience preferred Work well under pressure What We Offer Competitive Salary + Super Excellent Employee Benefits Career Progression Employee Assist Program Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage.
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