The Australasian Institute of Digital Health (AIDH) is a not-for-profit organisation limited by guarantee and a registered charity. We exist at the intersection of healthcare and technology. Our small, focused team, supported by hundreds of volunteers, are helping to build and support the healthcare system of the future.As the peak professional body for the Digital Health Industry, AIDH provides a national focus on digital health and opportunities for learning, professional development and networking to our diverse and growing community. Our community of 20,000+ stakeholders across the health sector is committed to fixing healthcare and enabling people to live healthier lives enabled by digital health technology.The Role:Reporting to the General Manager Community Engagement, the Conference and Events Lead’s role is pivotal to managing the successful delivery of a profitable and high-quality events program at AIDH. With a passion to create first-class customer experiences, with a focus on innovation, operational efficiency and continuous improvement, this role requires professionalism, expertise and knowledge of best practice to produce a corporate events program throughout the organisation, along with timely and personable customer service.Key Responsibilities:Create long term strategies, innovation and operational efficiencies to advance the corporate events program. Deliver the corporate events program with strategic insight and best practice, while developing sustainable events budgets.Organise AIDH’s entire conference program, prioritising reputation, profitability and sustainability, including building vendor relationships and venue coordination, social functions, sponsorship and exhibition entitlements and other logistical requirements.Lead professional customer service, presenting a high commitment to exceptional customer relationships and strong attention to detail, while proactively using customer feedback to improve the corporate events program.What you will bring to the role to succeed:Experience - approximately eight to ten years’ experience in event leadership, coordination and deliveryManagement of the entire conference and event programs from start to end within a small teamUpholding a high degree of professionalism, being proactive, flexible and committedEffectively handling competing and challenging prioritiesEngaging with volunteers, vendors and customers to build strong relationshipsBeing strategic and understanding best practice to advance improvements for future eventsMitigating risks and taking appropriate action to implement pre-emptive solutionsMaintaining high attention to detailExperience with software such as EventsAir and/or similar cloud-based softwareAvailability to travel interstate and attend local events as requiredWhat We Offer:An opportunity to advance and strategically develop the corporate events programA dynamic and proactive work environmentThe chance to make a significant impact in the digital health sectorWhat's to love about AIDH?Team social activitiesSupportive and friendly environmentAdditional leave daysDiversity and inclusionTo learn more about the Australasian Institute of Digital Health, visit our website www.digitalhealth.org.auApplication ProcessAll applications should be submitted through SEEK. Please include your resume and a cover letter addressing the key selection criteria.There is no set closing date for applications, we will start the selection process immediately, so apply now!We respectfully note that we will not accept agency enquiries for this position.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Event Lead?Do you have experience in a role which requires relationship management experience?Do you have customer service experience?Do you have experience working in the not-for-profit sector?
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