Absolutely love setting sail on the seas? Have a knack for making travel dreams come true, especially when it comes to cruise adventures? Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to steer the ship as Team Leader aboard one of our CruiseAbout stores. Let's turn your passion for cruise holidays into an unforgettable journey with us ✨ Join the cruise revolution and let's make waves together CruiseIntoYourDreamJob Key Responsibilities Quoting, booking and invoicing cruise bookings and packages Ensure that KPIs are met, meeting and exceed monthly sales targets Support and handle walk in, email & telephone enquiries efficiently and accurately Maximise sales opportunities by upselling & cross-selling Monitor and action all relevant mailboxes daily Maintain accurate and comprehensive product information in order to deliver and generate sales Who are you? Maintaining all OBW Business and Operating systems Assisting with shop Budget and P&L expectations Assist in driving growth in customer bookings and repeat business Coaching and developing team members Providing vision and motivation for the team What you'll Enjoy: ♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Please advise your leader before applying