Customer Service Administrator Location: Acacia Ridge $33 Super Role Introduction: Staff Australia is currently looking for experienced Customer Service Administrator to join one of our clients in Acacia Ridge. This is an opportunity to work for a national brand providing stock to retail outlets across Australia. This reputable organisation is now seeking a proactive, organised individual to support their highly successful operations team in their Acacia Ridge office. Your day-to-day duties will focus on customer service, logistics, and transport documentation. You will be working closely with the Retail Services Management team to ensure client and delivery documentation are in order. Your impeccable communication skills, ability to multitask and strong time management will be rewarded with a fantastic career opportunity, potential stability and progression opportunities. Key Tasks / Responsibilities: This role will see you focused on, but not limited to: To attend to all internal and external customers enquires immediately. To assist, provide and maintain an efficient and effective Customer Claims process and reporting system. To investigate and initiate corrective action on customer complaints To ensure full communication to relevant areas of the business regarding customer service issues. To take part and provide input into projects aimed at increasing the levels of customer service in all areas of the business. To identify and provide suggestions on how to improve aspects of all operations of the business and customer offering. Work from a script and list of store contacts to promote the Company's seasonal offers, regional meetings, trade show and services by telephone. Maintain and monitor a multiple of high-volume email inboxes. To assist, maintain and process export orders, liaising with the rebuying team in relation to stock availability and eta's Assist and maintain the online shopping portal. Assisting the dispatch team with sales quotas, orders, transport issues / delays. Reporting on key metrics of Customer Service to the wider business. Experience / Required Skills: To Be Successful, You Will Have: Be highly driven and motivated Have proven customer service experience within the logistics field Impeccable communication skills and the ability to liaise at varying levels Have the ability to work well in a fast-paced environment and effectively multitask Proven administration experience with intermediate computer skills What are the benefits? Monday to Friday ongoing with onsite training Weekly pay Long term ongoing work with opportunity to go permanent Exposure to a highly regarded and well-respected companies How to apply: If you're interested in this position, click 'APPLY NOW' and submit your resume for consideration. Please note - only suitable candidates will be contacted. Why Join Staff Australia? The job search can be challenging, but with Staff Australia, it doesn't have to be. Whether you are a full-time, part-time, or casual employee, you shouldn't miss out on the benefits of being part of the Staff Australia team. We are here to make the job search easier. Staff Australia is an equal opportunity employer. We have been shaping the Australian labour force for over 25 years and are committed to your career journey. People are our business. Get Started If you are looking for work, but this position does not suit you, please contact your local Staff Australia office to find out how we can help you find a job and secure a rewarding career. We look forward to reviewing your application For any additional information please call 07 3711 9700, visit staffaus.com.au or email brisbanestaffaus.com.au. Join the team at Staff Australia today Chatbot disclosure: After you "Apply" you may be greeted by TOBY. TOBY is our AI assistant who will guide you through the recruitment process. TOBY will send you an SMS containing a link to start a conversation. After completing your chat with TOBY, you will receive a link to schedule an interview or will be contacted by a consultant. If you are having trouble uploading a resume or using TOBY, please call us on 1300 178 233 to get assistance from one of our friendly consultants.