Summary: Service Delivery Manager for ERP/Dynamics 365, supporting Blue-Chip Customers, with opportunities for career growth and a great work-life balance.
About the Company: A leading Microsoft-focused business applications tech consultancy with a strong reputation within Microsoft and a wide range of benefits.
Role Highlights: Opportunity to play a pivotal Dynamics 365 Service Delivery/Customer Success Manager role in a fast-moving, rapidly-growing company. Varied workload with flexible working hours and great work-life balance. Technical excellence and opportunities for career growth. Work-from-home options available.Responsibilities: Accountable for service delivery outcomes and customer satisfaction across a prestigious customer base. Meet regularly with clients to review product and service status. Prepare and present client operational and service reports. Liaise with clients around issues and roadmaps. Act as primary point of contact for clients. Oversee client communication during critical incidents. Review feedback and performance data to improve service quality.Requirements: 3+ years of experience as a Service Delivery Manager/Customer Success Manager. Strong knowledge of ITSM processes and service initiatives. Demonstrated experience in project management, client management, and leadership. Exceptional stakeholder management skills. Strong negotiation skills. Thorough understanding of Dynamics 365 F&O.