Location: Central Australia, Alice Springs Salary : $75,000 - $85,000 depending on skills and experience As Lasseters, we pride ourselves in being the centre of entertainment in Alice Springs and providing an enjoyable and fun experience for our guests as well as our staff. The Club Lasseters Loyalty Manager will be leading a small team and report to the Gaming Manager while working in conjunction with many other departments. The applicant will have a good sense of initiative while also following Gaming legislation. The role will assist with the operations of promotions and functions as well as the day-to-day operations of our Loyalty program across all membership tiers. I have these skills: Outgoing personality Leadership and Mentoring skills Conflict de-escalation and resolution Solution minded Computer and admin skills Positive Communication – verbal and non-verbal Social & team contributor Integrity Experience and competency I have: Experience/knowledge in Electronic Gaming or Table Games Strong leadership skills Strong people relations, listening, cultural awareness and negotiation skills Knowledge and experience of food & beverage operations Outstanding time-management and organizational skills Friendly, positive, energetic disposition and committed to delivering exceptional guest & staff service Ability to obtain Responsible Service of Alcohol (RSA), Responsible Service of Gambling (RSG), Casino Operative Licence (COL) certificates and Anti Money Laundering training Confident public speaking skills Knowledge of departmental policies and procedures and gaming legislation Experience working with online Management Systems Motivated to learn new skills and techniques Ability to work 24/7 across varying shifts including nights and weekends Flexible, reliable, and responsive to a range of work situations Strong problem-solving skills Ability to perform under pressure, in a fast-paced environment, taking the initiative, prioritizing, and working collaboratively How I do what I do: Delivering exceptional customer service, driving initiatives and expanding boundaries – always looking for 'that next step'. Exceed customer expectations in providing prompt and courteous services such as quick member registrations, and attending to customer's needs. Provide detailed information to customers about gaming products such as Club Lasseters, and promote upcoming events. Ability to plan and execute events and product promotions, annual celebrations/seasonal events and in-house activations. Ensure that event details are clearly communicated to all parties professionally and on time. Liaise with the Marketing Department to ensure thorough implementation of events and promotions. Be proactive in advancing the casino and creating efficiencies and proactive in creative promotions ideas. Ensure working hours are flexible to cater for the needs of events. Ensure all staff deliver prompt, efficient and cordial attention to all guest needs. Clear staff management encompassing rostering, hiring, and performance management. Co-ordinate maintenance tasks to remedy issues quickly. Attend to all staff requests quickly and efficiently, actively seeking and connecting to people and culture. Ensure good communication throughout the department. Initiate immediate enquiry into guest feedback and ensure corrective action is taken, and report such incidents and actions to Management. Administrative procedures such as entering member details into the database, mailing duties, reports etc. Use and work with Patron Management System (PMS). We Value - Our Team - Our People We offer you: Flexible working arrangements to support work-life balance Staff benefits, health club, 25% discount on food and beverages across Lasseters Operations Meals provided while you are on eligible shifts Uniforms are provided and laundered Professional development, training, and career advancement IHG Employee Benefit Programme Membership Staff & Family social events Potential discounted staff accommodation settling in period Does this sound good to you? Then we are looking for you! *Only apply for this position if you have legal work rights in Australia. #J-18808-Ljbffr