Employment Type: This is a permanent, full-time opportunity.The ICT Senior Service Delivery Technician will be a valued member of the Information Management team to provide onsite, and remote day to day technical support for all staff within AWH. This role revolves primarily around the management and resolution of service desk calls/submitted jobs, and escalating to the Manager where necessary. We are actively seeking candidates who meet the following requirements to apply for this exceptional opportunity.Industry certification of MCP/MCSE, Degree or Certificate IV in Information Technology or related field, or currently studying to obtain any of these certifications.Proven ability supporting enterprise network infrastructure, workstations, servers and applications.Previous Service/Helpdesk experience is desirable however, not essential.Experience in ICT within the health industry is desirable however, not essential.Experience with Phone/PABX and Video Conferencing is desirable however, not essential.Experience with VMWare, Citrix Environments, Commvault, M365, Microsoft Teams and Microsoft Exchange Online is desirable however, not essential.AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourages all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.
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