Work Your Way to Furama Hotel Darling Harbour! Furama Hotel Darling Harbour is in a popular entertainment district, steps from bustling Darling Square, Market City and Cockle Bay Wharf. We are looking for a Guest Service Agent to join our Hotel Management Team on a Full -Time and Part -Time basis. At Furama Hotel we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. Job Scope • Prioritizing guest satisfaction at all times• Greeting and registering all incoming guests• Handling a cash float• Checking out and account processing for departing guests• Assisting with any enquires and requests guests may have• Assisting guests in delivery and collection of luggage• Offering local attractions/services information, service and assistance to guests as requestedPrimary Responsibilities • Welcome and greet all guests on arrival and allocate rooms, offering appropriate information on hotel and its facilities.• Check out and receive payment for all guests, whether by cash, credit card or credit • Offer foreign exchange service to guests • Allocate and check in groups on arrival • Operate switchboard functions in telephones' absence. • Notifying Assistant Manager of any VIP arrivals.• Carry out any other tasks as required by F.O.M, A.M or F.O.S.• Thoroughly checking paperwork before filing at the end of the shift, • Post charges to guest accounts generated by front desk or other departments • Take reservations as required • Greet and assist guests with luggage delivery/storage. • Deliver and collect guest luggage as requested, including groups. • Provide local information to guests and offer assistance in tourist facilities booking • Deliver messages and miscellaneous items to rooms • Maintain high standard of cleaning in lobby, hotel entrance and public areas at all times • Have thorough knowledge of all hotel facilities and hours of operation. • Up-sell customers rooms of higher category and restaurant offerings to meet guest's needs • Be familiar with all hotel emergency, fire and security procedures. • Balance cash till at the end of shift and investigate/report any shortages/overages• Carry out appropriate service recovery when guests aren't satisfied. • Effectively communicate with other departments when service shortfalls have been reported by guests • To ensure that employees present themselves according to the guidelines in the staff handbook, and that uniforms are neat, clean and well cared for • To ensure your department and the hotel is always neat, clean and functionally operating • To look after and maintain hotel equipment and other assets so as to protect the long-term investment valueWhat We Offer Join us and you will become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve. In return, you will receive a competitive salary, fantastic benefits package, free work lunch, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you "Room to be Yourself". So, go on - show us how your passion and personality are the perfect fit to deliver True Hospitality and memorable experiences to our guests.