At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the role You will be a part of a multilingual team in Kraków, Poland. The team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients' web-based products. The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to the client's high-profile & critical programs. The team will be supporting EMEA-based clients / customers and therefore fluent level (spoken & written) is essential.
We offer Extensive benefits package : Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,Office perks : dedicated space for gaming and wellness activities, kitchen equipped with snacks and drinks,Open-minded and multinational environment,Opportunity to be part of a global organization focused on development,Professional development and clear career path,Training & development opportunities including language courses.Responsibilities Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,Perform and verify the implementation of web-based products with customers,Give guidance, support, and train customers on how to use the products,Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,In progress case handling to meet business requirements.Your profile : German & English language on at least C1 level,Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template / process,Experience working in a B2B environment,Strong communication, customer service, relationship management, and support skills,Online advertising or ad product experience,Being able to "read and understand" web programming languages (such as HTML) would be a plus,Understanding CMS platforms at UI level (Wordpress / Shopify / Wix / Joomla) or similar would be a plus, #J-18808-Ljbffr