Apply now Job no: 564326 Work type: Full Time Location: Bondi JunctionCategories: Sales · Full Time Position· Guaranteed base earnings· Opportunity to work with an Australian retail icon· Paths for career progression with a trusted national brandDiscover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.The Harvey Norman Bondi Junction Customer Service Team is seeking a passionate, customer service focused Customer Service Officer to join them in delivering Great Service, Always! to their customers.To be successful you will:· Be highly motivated and results driven person with outstanding customer service and communication skills· Enjoy working in a team environment· Have a passion for retailYour duties include, but are not limited to:· Actively manage Harvey Norman customer repairs & servicing · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date· Keep our customers informed about repair status· Assist with admin duties, including processing invoices, claims and reporting as per company procedures.· Advise customers of stock arrival and coordinate deliveryWhat we require:· Experience in (or ability to work in) a customer focused, successful retail business· Experience working in a high volume administration role· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude· Customer service champion with very strong communication and interpersonal skills· Excellent organisational skills· Going above and beyond to provide exceptional customer focused problem solving.· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate servicesWhat we offer:· Generous staff discounts· Harvey Norman is a strong advocate of career progression with a wide support network for professional development· An environment where good performance is recognised and rewarded· A flexible and positive work environmentIf this role exhilarates your passion for a new opportunity then please submit your application for consideration.Advertised: 31 Oct 2024 AUS Eastern Daylight Time
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